Volkswagen Service Promise

At Crowsons Volkswagen, we want you to feel confident about the quality of service you’ll receive – every time you visit us. That’s why we’ve devised the ‘Volkswagen Service Promise’; 10 promises designed to help you manage the cost of motoring and making your life easier.

1. No one knows your Volkswagen better than we do.

We promise that our Volkswagen experts receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology.


2. We’ll match any like-for-like quote within 5 miles.

We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts® from any garage within 5 miles.


3.We offer ‘real’ value for money.

We promise to offer you the right service at the right time; charging Volkswagen set times forall work and offering a 2-year parts and labour warranty.


4. AdBlue top-up.

We promise that, if you require your AdBlue topping up, we will do so for £1.50 per litre including labour and VAT.


5. We’ll fit exterior bulbs and wiper blades.

We promise to fit wiper blades and exterior bulbs bought from us at no extra charge. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.


6. A range of convenience services to suit your needs.

We promise to help you get on with your life. You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town.


7. We offer visual health checks.

We promise to give your car a 34-point check of the basics, at no extra cost and with no obligation.


8. Road test with a technician if required.

We promise that if you want to demonstrate your concern face-to-face with one of our technicians, you can.


9. Car wash and vacuum.

We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost.


10. We offer Service Plans.

We promise to offer a convenient payment plan to cover your servicing. Our ‘Retailer’ Service plans are tailored to your vehicle and packed with extra benefits.